It will either just hang there not progressing with the login or crash with an odd error message I’ve never seen before. While it installs fine and launches fine, it will fail during login. Phoenix doesn’t run properly in Windows 8. I my self have been using the consumer preview since last spring on a secondary desktop PC. I’m sure a lot of users have switched up to windows 8 over the past week. Make a new folder on your desktop so you can find it easier when it’s time to restore after you’ve done your clean install. Create a backup of your settings, and user login/passwords (they are encrypted alts included) and save it. Make a backup of settings from Preferences – Backup if you’re still running 4.4.2. Which probably explains why most ppl using the alpha 圆4 build are seeing a vast performace increase vs the last version. So assuming you’ve never ran it before, it will already be a clean install. Please note the new ALPHA 圆4 viewer doesn’t need a clean install since it installs on a separate path, as well as unique system folders for settings and cache. This link explains how to do a proper clean install of Firestorm viewer. You may need to un-hide system folders to do so (notably the \appdata folder in windows). You need to dig into your system files and delete where the user data, and cache files are located to be a proper “Clean” install. What is a clean install exactly? It is NOT just running the uninstaller app first, and then running the new installer. This is why we always recommend a “ CLEAN install” when updating to a new viewer that has changed this much. User settings, texture cache, and inventory cache will not be compatible, with the newer viewer so you must clear this out. There have been HUGE HUGE changes from 4.4.2, to the public beta release of 4.5.1. 90% of all of this craziness is due to NOT doing a proper clean install of the viewer. Like clock work, the moment there’s a new version of firestorm posted, people come into Firestorm Support English (FSE) group and complain about weird happenings and other odd behaviors in the viewer.
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